Privacy Policy

1. Introduction

Oaks Services Ltd (branded as MOTs‑4‑U) is a trusted MOT test centre and independent garage operating in Chertsey, Surrey. We specialise in Class 4 MOTs, servicing, repairs (clutch, exhaust, brakes, gearbox), air‑conditioning, DPF cleaning, and car recovery within a 30‑mile radius. We handle personal data with full respect for UK GDPR when you visit our website, contact us, or use our services.

2. Data Controller & Contact

Oaks Services Ltd – MOTs‑4‑U
Marlborough Business Centre, Hanworth Lane, Chertsey KT16 9LG
 01932 566560 / 07879 480422 ·  info@oaks-services.co.uk 

3. Personal Data We Collect

• Booking & enquiry data: name, contact details, vehicle information, service required

• Communications: via phone, email, website form, or in person

• Website analytics: anonymised IP, browser/device data, pages visited, session duration—via essential and performance cookies only; no advertising or profiling cookies 

4. How We Use Your Data

We use your data to:

• Provide quotes, book and deliver MOTs, servicing, and repairs (including clutch, exhaust, brakes, gearbox, air‑con, DPF, recovery)

• Send confirmations, invoices, reminders, and follow-ups.

• Improve our services and website using anonymised analytics.

• Retain records for VAT, warranty, insurance, and legal compliance.

5. Legal Basis for Processing

• Contractual necessity: to fulfil service requests

• Legitimate interests: to manage and improve our business and website

• Consent: when provided for marketing or follow-up

• Legal obligation: for financial, audit, and regulatory record-keeping

6. Data Sharing

We do not sell or rent personal data. We may share data with:

• GDPR-compliant service providers (hosting, email, analytics)

• Insurers, regulators, or enforcement agencies, if legally required

7. Cookies & Tracking

• Essential cookies: required for forms, bookings, navigation

• Performance cookies: anonymised analytics only
  No advertising, profiling, or third-party tracking cookies are used.

8. Data Retention

• Service & enquiry records: up to 7 years

• Analytics data: anonymised session logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you can: access, correct, erase, restrict, or export your data; withdraw consent; and lodge a complaint with the ICO. Contact us using the details above to exercise your rights.

10. Security

We deploy SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is entirely secure, we adhere to industry best practices.

11. International Transfers

All data is processed and stored in the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated periodically. Continued use of our website or services implies acceptance. The Effective Date reflects the current version.